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นโยบายการคืนหรือเปลี่ยนสินค้า

CAN I EXCHANGE OR RETURN THE PRODUCT?

• Size exchange: Yes. If the fit is not right, you can request for size exchange. 

• Style or color exchange: Yes. If you don’t love the look, you can request to exchange to another style. 

• Return: No. Purchased items cannot be returned for refund. The only exception is when the product is defect from our production process. 

• See instructions and conditions below.

IN CASE OF STYLE EXCHANGE, CAN I CHOOSE ANOTHER PRODUCT WITH DIFFERENT PRICE?

Yes

If price of the new item is higher than “original purchase price”, you will be asked to pay the difference.

Unfortunately, if the price of the new item is lower than “original purchase price”, we cannot refund you the difference.

“Original purchase price” is based on actual price paid (net of all applicable discount)

ในกรณีเปลี่ยนแบบ มูลค่าส่วนต่างจะถูกคำนวณอย่างไร?

  • หากราคาของสินค้าแบบที่เลือกใหม่ สูงกว่ามูลค่าสินค้าเดิม ทางเราจะขอให้คุณชำระส่วนต่างของราคานั้น
  • ทั้งนี้ หากราคาของสินค้าแบบที่เลือกใหม่ ต่ำกว่า "มูลค่าสินค้าเดิม" ทางเราไม่สามารถคืนเงินส่วนต่างของราคาได้
  • "มูลค่าของสินค้าเดิม" คำนวณจากมูลค่าที่ชำระสุทธิ (หลังหักส่วนลดทั้งหมด)

IN CASE OF SIZE EXCHANGE, WHAT IF THE SIZE I WANT IS ALREADY SOLD OUT?

If the size that you want is no longer available, we will let you exchange into a different style. In case the price of new item is higher, you will be asked to pay the difference. 

ถ้าหากไซส์ที่ต้องการเปลี่ยนหมดแล้ว จะทำอย่างไรได้บ้าง?

หากสต๊อกสินค้าของไซส์ที่ต้องการเปลี่ยนหมดแล้ว  ทางเราจะขอให้คุณเลือกสินค้าแบบอื่นที่ยังมีไซส์ที่ต้องการแทน ทั้งนี้ หากราคาของสินค้าแบบที่เลือกแทนสูงกว่าสินค้าเดิม ทางเราจะขอให้คุณชำระส่วนต่างของราคานั้น

WHAT IF I ORIGINALLY BOUGHT THE PRODUCTS WITH "SET PRICE" DISCOUNT AND I ONLY WANT TO EXCHANGE PART OF THE SET?

No problem!

If you want to change the color but not the style, you can do so with no effect on price. 

However, if you wish to exchange to another style (basically break the “set”), the set discount will no longer applies and the value for exchange will be adjusted accordingly. In case the price of new item is higher than this amount, you will be asked to pay the difference.

WHAT ARE THE CONDITIONS FOR PRODUCT EXCHANGE?

• Exchange is only allowed for full price items, full price items with occasional or coupon discount, and set price items.

• Exchange is not applicable to marked-down items for example end-of-season sale.

• Style exchange may not be eligible under selected promotional campaign. Please see campaign terms and conditions.

• Request must be done within 7 days of purchase at the store or 7 days after delivery is completed.

• Tag has not been removed and product is in original conditions

• Original receipt must be presented

• Only applicable to order purchased on our website and WB Stores

WHERE CAN I EXCHANGE MY PRODUCTS?

• Online

• WB Stores

Both our online and WB stores team can process your product exchange request, whether you bought it online or in-store. 

However, if you buy our products from the department stores, please contact department stores for exchange.  

WHAT IS THE PROCESS FOR PRODUCT EXCHANGE?

Online exchange:

• Email us at team@wakingbee.com or line us at @wakingbee and indicate the following information:

o Your name, address, and phone number

o The photo of your receipt

o Your exchange details (the items you wish to exchange and to what items)

o We will be in touch to confirm your exchange request and shipping fee

• Make payment of the applicable shipping fee

• Mail to us the items and your receipt

Wakingbee Corporation Co.,Ltd.

65, 42 Tower, 16F, Room1602

Sukhumvit 42

Phra Khanong, Klongtoei

Bangkok 10110 Thailand

• Once we receive your package, we will inspect the product condition and if the condition is met, we will process the request and inform you the tracking number.

• Standard shipping time will apply (See shipping FAQ for details)

 

Exchange at WB Stores:

• Present your receipt at our cashier and request for product exchange

IS THERE ANY FEE FOR PRODUCT EXCHANGE?

In case of product exchange online, standard shipping fee will apply: 50 THB for the first piece and 15 THB for each subsequent piece in the same request.

(For international request, please see more information in the shipping fee FAQ)

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