All order will be delivered to the stated mailing address by our trusted third-party service providers.
WHAT ARE MY DELIVERY OPTIONS?
IS STORE PICK-UP AVAILABLE?
Store pick-up of online purchase is not yet available at the moment. But we are working hard to change that.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
• Bangkok and greater Bangkok: 1-3 business days
• Upcountry: 2-4 business days
• Public holidays may affect this delivery period by 1-3 business days.
• Outside Thailand: 10-15 business days
HOW CAN I CHECK MY SHIPPING STATUS?
Once we ship out your order, you will receive an email notifying you that your package is on the way.
• Bangkok and Greater Bangkok: You will soon receive a tracking ID via SMS from Alpha Fast which you can use to check shipping status on their website at https://www.alphafast.com/th/track. Also, their delivery crew will contact you by phone prior to delivery.
• Upcountry: The email will contain tracking ID that you can use to check your shipping status on Thailand Post website at https://track.thailandpost.co.th/
• Outside Thailand: The email will contain tracking ID that you can use to track shipping status on Thailand Post website at https://track.thailandpost.co.th/
HOW MUCH IS SHIPPING COST?
For purchase of 2,500 THB or above, shipping is free!
For purchase under 2,500 THB, a small shipping fee will be charged. Shipping is 50 THB for the first piece and 15 THB for each subsequent piece in the same order.
International shipping will be charged based on the number of items you purchase and your destination.
For purchase of 1-2 pieces, shipping is 280 THB
For purchase of 3-4 pieces, shipping is 480 THB
For purchase of 5-7 pieces, shipping is 700 THB
For purchase of 8 pieces and above, shipping is 1,000 THB
In Europe, Australia, Africa, and America:
For purchase of 1-2 pieces, shipping is 380 THB
For purchase of 3-4 pieces, shipping is 680 THB
For purchase of 5-7 pieces, shipping is 1,000 THB
For purchase of 8 pieces and above, shipping is 1,400 THB
WHAT ARE THE SHIPPING CARRIERS YOU USE?
• Bangkok and Greater Bangkok: Your order will be delivered by Alpha Fast, a third party door-to-door courier service.
• Upcountry: Your order will be delivered by Thailand Post (EMS service).
• Outside Thailand: Your order will be delivered by Thailand Post and later by local postage service provider in your country.