10% off for first order, code "FIRST10"

Hello

FAQ

HOW DO I PLACE AN ORDER?

Online:

Website: www.wakingbee.com

 

Offline:

Here are our store locations:

  • WB Store: Flagship Store at CentralWorld 3rd Floor
  • WB Store: Wakingbee Pop Up Space at Central Ladprao G Floor
  • Central Bangna 2nd Floor
  • Central Chidlom 6th Floor
  • Central Ladprao 2nd Floor
  • Central Pinklao 2nd Floor
  • Central Rama 3 4th Floor
  • Central Phuket 2nd Floor
  • Central at CentralWolrd 4th Floor
  • The Emporium B1 Floor

CAN I RESERVE AN ITEM?

We do not accept any reservations. The items you add to your shopping bag will be kept for as long as the product is available. However, these items are not placed on hold and someone else may purchase the item even if it is in your cart.

THERE WAS AN ERROR WHILE I WAS CHECKING OUT. HOW DO I KNOW IF THE TRANSACTION WENT THROUGH OR NOT?

  • Check “Orders” under your account page.
  • Check the most recent order. Is it the one you just placed?
  • For further confirmation, please contact your bank to see if your card was charged, as your account balance will be reflected as soon as you have confirmed your order with us.

HOW DO I USE DISCOUNT CODE?

The discount code can be used in your shopping cart before the checkout process. Input the discount code in “Coupon code” field and click/tap “Apply coupon”.  The discount will be calculated automatically.

WHAT PAYMENT OPTIONS DO I HAVE?

Payment options are as follow:

  • Paypal
  • Credit/Debit card
  • Bank transfer (only applicable for bank accounts in Thailand)

HOW CAN I TRACK MY ORDER STATUS?

To check your order status, head to the “Orders” page, where you can login to your account and find your order.

HOW CAN I CANCEL/MODIFY MY ORDER?

In order to get your products to you as soon as possible, your order begins processing immediately after it's paid. Once it’s processed, we're unable to change or cancel it. However, if you need to exchange your items, please see our “Return & Exchange Policy”.

WHAT IS WB REWARDS?

WB Rewards is Wakingbee’s loyalty program that provides discount and many special privileges to our customers.  It is free to sign up and you can earn WB Points every time you shop on www.wakingbee.com or at our WB Stores (excluding department stores counters).  You can use your earned points to redeem discounts towards your next purchase. 

HOW DO I SIGN UP?

Just create an account on www.wakingbee.com and you will be automatically signed up to WB rewards.  Upon sign up, you will earn 50 points FREE as well!

HOW DO I EARN POINTS?

Sign up: earn 50 points.

Shop: earn 1 point for every 10 THB purchase on www.wakingbee.com or at our WB Stores (excluding department stores counters).

Review: earn 50 points when submit a review of your recent purchase on www.wakingbee.com.

HOW DO I EARN POINTS FOR MY ONLINE PURCHASES?

You must login to your account when making the purchase online. Your points will be added to your account after the order is confirmed.  

HOW DO I EARN POINTS FOR PURCHASES MADE AT WB STORES?

Simply inform our staff the email address you used to sign up for WB rewards, and our staff will add the points you earn to your account for you.  Our staff will reconfirm your name to make sure the points are added to the correct account.  The points can be awarded only on the date of purchase and at the store where the purchase is made.

HOW DO I EARN POINTS FOR PRODUCT REVIEW MADE ONLINE?

After you complete the purchase online, you will receive an email to submit a review for the products you ordered.  After you have submitted the review online, we will verify whether the review submitted matches with your purchase history, and then add the points to your account.

Unfortunately, our system does not allow the review for purchases made at the WB stores and at department store counters at the moment.

HOW DO I USE POINTS FOR DISCOUNT?

Every 200 redeemable points can be redeemed for 50 THB discount for your next purchase.  There is no minimum order value to use the discount.  The maximum discount per order is 500 THB (or 2000 points).

For online purchases, you can redeem the discount at cart page.

For purchases at WB Stores, you can inform our staff your email address, and they will check your identity card against information in the system before redeeming the discount for you.

I'VE MADE A PURCHASE AS A GUEST. CAN I STILL EARN POINTS FOR MY PREVIOUS TRANSACTION?

Unfortunately, we cannot award points for previous purchases. You must sign up or login to your account before the purchase to earn points.

DO MY POINTS EXPIRE?

WB points will be expired in 12 months.

STILL HAVE QUESTIONS? CONTACT US

Customer service email and chat is available from Monday - Friday, 9 AM - 6 PM ICT.

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