Shipping policy

What shipping methods are available?

Your order will be delivered to the address provided at checkout via our trusted shipping partners.

• Thailand: Orders are shipped via Flash Express, Thailand Post, or DHL
• International: Orders are shipped via Thailand Post (Registered Airmail) and handed over to the destination country’s postal service for final delivery

Can I place an order online and pick it up in-store?

At the moment, all online orders are delivered to the address provided at checkout. In-store pickup is not available at this time. However, we are working to improve our system to support this option in the future.

How long will it take to receive my order?

Bangkok and vicinity: 1–3 business days
Upcountry: 2–4 business days
International: 10–15 business days
Public holidays may cause delays of approximately 1–3 additional days

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. You can use the tracking number provided in the email to check your delivery status via the courier’s website:

• Thailand Post: https://track.thailandpost.co.th/
• Flash Express: https://www.flashexpress.co.th/fle/tracking
• DHL: https://www.dhl.com/th-th/home/tracking.html

How are shipping fees calculated?

Domestic Shipping (Thailand):

• Free shipping on orders of 1,500 THB or more
• Orders below 1,500 THB are charged based on the number of items
• Shipping fee is 35 THB for the first item, and 15 THB for each additional item in the same order

International Shipping:
Shipping fees are calculated based on the number of items and destination zone, as follows:

Asia:

• 1–2 items: 450 THB
• 3–4 items: 600 THB
• 5–6 items: 750 THB
• 7–9 items: 900 THB
• 10 items or more: 1,100 THB

Europe, Australia, Africa, and America:

• 1–2 items: 900 THB
• 3–4 items: 1,100 THB
• 5–6 items: 1,300 THB
• 7–9 items: 1,500 THB
• 10 items or more: 1,750 THB